Case Study: Digital onboarding in retail
Greater sense of identification. Greater satisfaction. Fewer demands on time.
Like any retail company, Fressnapf Tiernahrungs GmbH relies on loyal, satisfied and above all well-trained employees who are able to offer customers the best possible service and outstanding advice. This case study looks at how Fressnapf worked in partnership with chemmedia to digitalize the onboarding of new employees in 12 countries, taking considerable pressure off store management and increasing new employees’ sense of identification with the company.
Contents at a glance
Find these answers in the Case Study
- How can digital and analog learning methods be combined efficiently?
- What kind of scheme of work is necessary for successful onboarding?
- What milestones were set?
- How do you internationalize 40 online courses in 9 languages in a short space of time?
Project profile
Sector:
Retail/Pet supplies
Goal:
To make the onboarding process more efficient and effective
Target group:
Employees from 12 countries
Implementation period:
Approx. 1 year
Used software:
Knowledgeworker Create, Saba (now Cornerstone SBX)
Services:
LMS-consulting, content and creation