Case study: Online academy for product training and technical product certification
Efficient training. Practical application. Improved customer loyalty.
Certifying over 1,400 specialists annually through product training courses while complying with the legal requirements—an ambitious goal for manufacturers of complex technical products. In this case study, you’ll find out how D+H Mechatronic AG has managed to boost its training efficiency and optimize its certification processes by introducing a sophisticated blended learning solution. Discover how custom online modules and practical workshops not only impart the necessary knowledge, but also strengthen customer loyalty long-term. An impressive example of how targeted digital strategies and tools can be deployed effectively in a modern academy.
The facts at a glance
The case study answers the following questions
- What unique challenges are involved when creating training courses for complex products?
- What does a successful blended learning strategy look like?
- What tools were used to set up the academy?
- What does an effective practical workshop involve?
- And much more
Project profile
Industry:
Fire protection and building automation
Objective:
Developing an online learning platform and implementing a blended learning strategy for training and certification on the professional installation and maintenance of D+H systems.
Target group:
Installers and maintenance staff dealing with intelligent smoke extraction systems and ventilation solutions
Software used:
Knowledgeworker Create, Knowledgeworker Share